Our ideal Night Shift Operations Manager is a seasoned professional responsible for managing multiple teams in Creative Design, Order Processing, and Catalog Management etc. for a US e-com product marketing business.  An overview of the major responsibilities as below;

• Process Management
  Efficiently oversee work assignments and workflow distribution to ensure seamless operations and timely completion of the orders.
• Performance Management:
  Monitor and evaluate individual and team performance, implement performance improvement plans, and foster a high-performance work environment.
• Production & Quality Management:
  Ensure production targets are achieved while maintaining the highest standards of quality and compliance with organizational guidelines.
• Staffing & Resource Allocation:
  Manage staffing requirements by identifying talent needs, conducting workforce planning, coaching & mentoring, and ensuring optimum resource utilization.
• Developing Standards:
  Establish and implement operational guidelines, performance metrics, and best practices to drive consistency and excellence.
• Exploring Technological Opportunities:
  Identify and implement innovative technological solutions to enhance operational efficiency and process automation.
• Process Improvement:
  Continuously analyze workflows to identify bottlenecks, streamline processes, and implement data-driven improvements.
• Analytical Decision Making:
  Use data analysis and insights to make informed decisions, solve problems, and optimize operations.
• Organizational Culture Building:
  Foster a collaborative and inclusive work culture that aligns with organizational values and promotes employee engagement.
• Single point of Contact for US Counterparts:
  Act as the primary liaison between the US counterparts and Indian operations, ensuring clear communication and alignment of goals.

Desired candidate profile

• 10+ years of overall experience with significant exposure to operations management in IT / BPO companies or similar environment.
• Should have handled operations management of team/s of a significant size.
• Should be very tech-savvy and proficient with essential technology tools.
• Excellent / empathetic communicator with excellent people management and coordination skills.
• A self-starter with high level of integrity and autonomy.
• Excellent analytical, organizational, and time management skills.
• Knowledge and exposure to e-commerce / design / IT domains preferred.
• Should be willing to work in US shift (night shift).

Job Location: Palarivattom, Kochi, Kerala

Package:  As per industrial standards (package is not a constraint for the right professional)

Work shift: Night (7 pm – 4 am) - Monday to Friday